Privacy Policy

Last updated: September 19, 2025

At Court Coach Pro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our tennis coach directory service.

1. Information We Collect

Personal Information You Provide:

• Contact Information: Name, email address, phone number (collected from users 19+ or supervising parents/guardians)
• Lead Generation Data: Email addresses collected when requesting coach contact information
• Demographic Information: Tennis goals (recreational/competitive/high performance), skill level (beginner/intermediate/advanced/professional), whether seeking coaching for yourself or your child
• Contact Interaction Data: Which coaches’ contact info was requested, when, and what type (email/phone)
• Profile Information: Bio, experience, certifications (for coaches)
• Location Data: City, state, teaching locations
• Communication: Messages sent through our platform

Information We Collect Automatically:

• Usage data and analytics
• Device and browser information
• IP address and user agent when submitting contact requests
• General location data
• Cookies and tracking technologies

2. How We Use Your Information

• Share your contact information and preferences with coaches you inquire about
• Use demographic data to help coaches provide appropriate responses (e.g., experience with juniors vs adults, skill level matching)
• Display coach profiles and contact information
• Send occasional updates about coaching opportunities and platform improvements
• Analyze demographic trends to improve coach-student matching
• Improve our platform and user experience
• Ensure safety and prevent fraud
• Comply with legal requirements

3. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

• Public Profiles: Coach information is displayed publicly to help students find instructors
• Coach Contact Requests: When you request a coach’s contact info, we share your email address and demographic preferences with that specific coach only
• Coach-Student Matching: Demographic information helps coaches understand if they’re a good fit before responding (e.g., experience with junior players, competitive vs recreational focus)
• No Bulk Sharing: We don’t share contact lists with multiple coaches or sell them to third parties
• Service Providers: Trusted vendors who help us operate our platform
• Legal Requirements: When required by law or to protect safety

4. Contact Information Request Process

When you click “Get Coach Contact Info” on a coach’s profile, here’s what happens:

• Information Collected: We collect your email address and optional demographic preferences (tennis goals, skill level, adult vs junior coaching)
• Coach Notification: The specific coach receives your contact information and preferences to help them provide a relevant response
• Verification: All coaches go through a verification process before accessing student contact data
• Your Control: You choose which coaches receive your information - it’s only shared with coaches you specifically inquire about
• Follow-up: Coaches will contact you directly using the information you provided

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• See which coaches have received your contact information
• Request removal of your contact details from coach communications
• Control demographic data usage for matching purposes
• Opt out of marketing communications
• Request a copy of your data
• Restrict or object to certain data processing
• Delete your account at any time

8. Data Retention

We retain your information as follows:

• Account Information: Retained for as long as your account is active
• Contact Inquiry Data: Retained for 2-3 years for platform improvement and matching insights
• Demographic Data: Used for matching insights but can be deleted upon request
• Account Deletion: When you delete your account, we will remove your personal information within 30 days, except as required for legal compliance

9. Age Requirements and Parental Supervision

Our service is intended for users who are 19 years of age or older. Users under 19 may only use our platform under direct parental or guardian supervision.

When a parent or guardian uses our platform to find coaching for their child:

• The parent/guardian is responsible for all account activity and communications
• All contact information and demographic data belongs to the supervising adult
• Coaches will communicate directly with the parent/guardian, not the minor
• Parents/guardians can indicate they are seeking coaching for their child through our demographic questions

We do not knowingly collect personal information directly from anyone under 19. If you believe we have collected such information without proper parental supervision, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. This privacy policy does not apply to those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us.